Services for Arriving Travelers

While security and public safety is our top priority, we strive to offer you a positive travel experience on your journey through John Wayne Airport.  Our facility is kept up to high standards and we continuously work on modernizing our services.

Airport Information and Assistance

Airport Information Booths are located in the Baggage Claim areas (lower level) across from Carousels 2, 3 and 6. John Wayne Airport employees are available to answer Airport-or tourism-related questions.

Customer Relations may be reached for assistance by dialing "0" from any White Courtesy Phone or by calling (949) 252-5200.

Ambassadors or "red coats" volunteer their time to assist our travelers. John Wayne Airport Ambassadors are stationed on the Departure (upper) Level during the busiest travel times and provide Airport users with friendly, knowledgeable service. Ambassadors are trained in customer service and are available to answer questions and give directions to travelers. (Volunteer Program Information)


Automated Teller Machines (ATMs) are located near Gate 7 in Terminal A, near Gate 10 in Terminal B, and near Gate 17 in Terminal C.   ATMs are also located in Baggage Claim on the Arrival (lower) Level near Carousels 1, 4 and 6/7. (Terminal Map)

Baggage Claim

Baggage Claim is located on the Arrival (lower) Level of Terminals A, B and C.  From the gates, Baggage Claim areas are easily accessible by escalator, elevator or stairs. The escalators and stairs are adjacent to the security checkpoints, while the elevators are located near the Terminal exit doors.

  • Airlines in Terminal A utilize Baggage Carousels 1 and 2. The oversized baggage pickup is located behind Carousel 2. Airline Baggage Claim offices are located near Carousel 1.
  • Airlines in Terminal B utilize Baggage Carousels 3 and 4. The oversized baggage pickup is located behind Carousel 3. Airline Baggage Claim offices are located near Carousel 4.
  • Airlines in Terminal C utilize Baggage Carousels 5, 6 and 7. The oversized baggage pickup is located behind Carousel 6. Airline Baggage Claim offices are located near Carousel 5. Please note that international travelers arriving from Mexico claim their bags in at Baggage Carousel 7.
  • Questions concerning baggage should be directed to airline personnel.
  • Skycaps are available for assistance with baggage.
  • Baggage Claim is the best location for passenger pick-up.
  • View Terminal Map

Baggage Carts

"SmarteCartes" are conveniently placed throughout the Terminal, and are available to rent. There is a 25-cent award for returning a SmarteCarte after use. SmarteCartes are allowed through the security checkpoints. Acceptable payment for the SmarteCarte is cash or credit card.

Airline Offices

Airline Ticket Counters are available for check-in services on the Departure (upper) Level.

Ticket Counters:

  • Terminal A: American, Delta and WestJet
  • Terminal B: Alaska and United
  • Terminal C: Frontier and Southwest

Curbside check-in is provided by skycaps at the main entrances to the Riley Terminal.

Available curbside check-in:

  • Terminal A: American Airlines and Delta Airlines
  • Terminal C: Southwest

Self check-in kiosks are available throughout the ticket counter lobby. Each airline has kiosks available close to their ticket counter. Avoid long lines and speed up your travel!

Web check-in is another option provided by most airlines. Visit your airline's website and print your boarding pass in the comfort of your home or office. With this boarding pass you may proceed directly to the security screening checkpoints if you have no checked luggage.

Charging for Mobile Devices and Work Stations

Electrical power outlets are available in most gate areas between the backs of the passenger seating rows.
Work stations are also available throughout the Terminal C gate areas. These services are offered at no cost to travelers.

Concessions (Dining and Shopping)

A variety of food and specialty item concessions are located throughout Terminals A, B and C. While the majority of the concessions are located in the secure area of the Terminals (only accessible to visitors with a boarding pass), snack shops and news stores are available for all visitors on the Departure (upper) Level near the ticket counter areas and in the Terminal A baggage claim area. (Airport Shops | Food Services and Restaurants)

Currency Exchange

John Wayne Airport does not offer currency exchange services. The following services are located near the Airport:

American Express link
650 Anton Boulevard, Suite A, Costa Mesa, CA 92626
(714) 540-3611

City National Bank link
Orange County Airport Branch
18111 Von Karman Avenue, Suite 100, Irvine, CA 92612
(949) 223-4007

Travelex World Wide Money link
South Coast Plaza
3333 Bristol Street, Suite 1874, Costa Mesa, CA 92626
(714) 751-1203

Travelex World Wide Money link
Downtown Disney
1565 S. Disneyland Dr., Suite 104, Anaheim, CA 92802
(714) 502-0811

Ground Transportation Services

John Wayne Airport offers a variety of Ground Transportation services.

Rental Cars - Counters are located on the Arrival (lower) Level between the two Baggage Claim areas of Terminals A and B. The rental car pick-up and drop-off area for on-site rental car companies is on the lower level of the Ground Transportation Center.

Hotel Shuttles - Some local hotels provide courtesy shuttles to and from John Wayne Airport. (List of hotels with shuttle service)

Taxis and Door-to-Door Shuttles - Reservations for taxi or shuttle transportation are not needed. These services are offered on the Arrival (lower) Level in the Ground Transportation Center, which can be easily reached by crossing the signal light near the John Wayne Statue, located between Terminals A and B. Taxi or shuttle coordinators are available for assistance with transportation needs. In Terminal C, taxicabs are available on the Arrival (lower) Level at Column 14. Should you require a wheelchair accessible van, it is highly recommended to make reservations in advance. (Ground Transportation)

Transportation Network Companies - Rideshare services are available by reservation only. (List of licensed transportation network companies)

Hours of Operation

Airport passengers are encouraged to arrive at the Airport 90 minutes to 2 hours prior to their scheduled departure to allow ample time for parking and to complete check-in and the security screening process.

The Airport is open early to accommodate passenger check-in for early morning flights:

 Open at:
Airline ticket counters*5:00 a.m.
Parking lots**4:30 a.m.
Valet Parking Service 5:00 a.m.

* Some airlines open their ticket counters as early as 4:30 a.m. Please verify with your airline or call (949) 252-5200.

** All parking lots remain open after hours to serve arriving passengers.

International Travelers

Please visit our Services for International Travelers section for additional information, such as currency exchange, Global Entry and more.

Language Services

For language assistance please visit an Airport information booth or pick up a white courtesy phone and dial "0".


Lockers are not available at John Wayne Airport.

Lost and Found

If an item has been lost at the Airport, John Wayne Airport police services may be able to help.  Call (949) 252-5140 to check on the lost item.

Inquiries concerning items lost on an airplane should be directed to the airline. (Airlines)


Mailboxes are not available at John Wayne Airport.

Passenger Paging

John Wayne Airport offers central passenger paging to locate a person within Terminals A, B and C. To request a page you may use any White Courtesy Phone in Terminals A, B or C, and dial "0" for Customer Relations, or you may call (949) 252-5200.

Service Animals and Pets

Pet and Service Animal Relief Area at JWA in Terminal A Pet and Service Animal Relief Area at JWA in Terminal A Pet and Service Animal Relief Area at JWA in Near Gates 12 and 13

JWA travelers who are accompanied by service animals or family pets can now enjoy the convenience of a Animal Relief Area while at the Airport.

Animal Relief Areas are available at the Airport and can be found on the Arrival (lower) Level outside of Terminal A near the entrance to Parking Structure A1, outside of Terminal C near the entrance to Parking Structure C and on the secure side of the Terminal near Gates 12 and 13. Owners are asked to clean up after their animals, using the waste disposal bags and receptacle provided.

Please be advised that - with the exception of service animals - uncaged animals are not allowed in the Terminal.

Phones and Phone Cards

Pay Phones with data ports are available throughout the Riley Terminal in the Concourse, Ticket Counter and Baggage Claim areas.

White Courtesy Telephones are located throughout the Riley Terminal. These phones can be used to respond to an overhead page, to request a page for a missing party or for any questions or concerns you may have. To make outgoing phone calls, please use pay phones.


Airport Police Services provide general Airport security. 

Baggage screening and security screening checkpoints are under the jurisdiction of the Transportation Security Administration (TSA).  Visit our Travel Tips section for more information on items allowed through security.

Services for Passengers with Disabilities

To view a list of services offered for special needs, please visit the Travelers with Disabilities section.

TSA Pre✔®

TSA Pre✔® is a pre-screening initiative that allows travelers the ability to move through security checkpoints with greater efficiency and ease when traveling. Dedicated TSA Pre✔® lanes are located in Terminals A, B and C at John Wayne Airport.

The TSA Pre✔® Enrollment Center at John Wayne Airport is located on the Arrival (lower) Level of Terminal C, across from the Airport Information Booth, next to the U.S. Customs exit. While walk-ins may be accommodated, travelers are encouraged to pre-enroll and/or make an appointment online at or by contacting the Universal Enrollment Services Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 am to 10 pm (ET). The on-site Enrollment Center is open Monday through Friday from 6:30 am to 3:00 pm (closed 11:00 am-11:30 am).

For additional information including eligible travelers and participating airlines, please visit the TSA Pre✔® website.

Free Wireless Internet Access

JWA is pleased to provide free wireless internet access to passengers throughout the concourses, lounges and concession areas of JWA’s Thomas F. Riley Terminal. Passengers wishing to access the free service should look for JWAFREEWIFI in their device's available wireless networks list.